Do you work for an employer who fails to recognize your efforts?
Do they promote the achievements of those around you?
Christmas Party v4.0 just passed by and yet again, I have the luxury of watching my co-workers be recognized whilst I remain in the dark.
v1.0 - Spiky
I had only been with the company 3 months, so this one does not both me
v2.0 - ??
I was stuck in The O.C. doing reconnaissance work
v3.0 - Retention Agent
v4.0 - Level 3 Agent
It became clear to me last night that I am simply in a position that will never warrant recognition, not even by my direct boss. You see, I work in Operations Management. Also known as, "It should already be this way." So who will recognize the efforts of someone who's name only comes up when things are going horribly wrong? The rest of the time that everything is running perfectly, my position is invisible because "It should already be this way."
I guess if work will not recognize my achievements for 2006, I will do it myself:
- Went to India for 4 weeks to train the local staff
- Am bringing one of the India staff here for intense training
- Going to India again in January for 3 weeks
- Have been able to offload my Level 1 hands-on work to India
- Created all technical documentation for product releases
- Have added a Sales Leads bonus plan for the India staff
- Converted spam/virus abuse reported emails into sales
- Added a proactive troubleshooting plan for both Residential and Corporate customers
- Able to disconnect from Day-to-Day issues and focus on larger Level 3 engineering tasks
Again, all of this goes on behind the scenes. If a customer issue crops up that requires an escalation, that's solved by our Level 2 and 3 guys. Every time a customer issue is fixed on the first call and there is no threat of cancellation, that was all because of me.
Therefore, mathematically who is saving the company more money and reducing the number of escalations every year? The answer is obvious. But does anybody recognize that it's happening? That is a for sure NO.
Don't even get me started when they tell me I need to put more of an effort in to get the wage increase I'm looking for... assholes!
Do they promote the achievements of those around you?
Christmas Party v4.0 just passed by and yet again, I have the luxury of watching my co-workers be recognized whilst I remain in the dark.
v1.0 - Spiky
I had only been with the company 3 months, so this one does not both me
v2.0 - ??
I was stuck in The O.C. doing reconnaissance work
v3.0 - Retention Agent
v4.0 - Level 3 Agent
It became clear to me last night that I am simply in a position that will never warrant recognition, not even by my direct boss. You see, I work in Operations Management. Also known as, "It should already be this way." So who will recognize the efforts of someone who's name only comes up when things are going horribly wrong? The rest of the time that everything is running perfectly, my position is invisible because "It should already be this way."
I guess if work will not recognize my achievements for 2006, I will do it myself:
- Went to India for 4 weeks to train the local staff
- Am bringing one of the India staff here for intense training
- Going to India again in January for 3 weeks
- Have been able to offload my Level 1 hands-on work to India
- Created all technical documentation for product releases
- Have added a Sales Leads bonus plan for the India staff
- Converted spam/virus abuse reported emails into sales
- Added a proactive troubleshooting plan for both Residential and Corporate customers
- Able to disconnect from Day-to-Day issues and focus on larger Level 3 engineering tasks
Again, all of this goes on behind the scenes. If a customer issue crops up that requires an escalation, that's solved by our Level 2 and 3 guys. Every time a customer issue is fixed on the first call and there is no threat of cancellation, that was all because of me.
Therefore, mathematically who is saving the company more money and reducing the number of escalations every year? The answer is obvious. But does anybody recognize that it's happening? That is a for sure NO.
Don't even get me started when they tell me I need to put more of an effort in to get the wage increase I'm looking for... assholes!